All orders will be shipped within 2 business days. Once the order is shipped, you will receive the tracking information through E-mail.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Tax and Custom
Customer will be responsible for paying any applicable importing tax and/or custom fees incurred. FREAN BEAUTY will not reimburse the customer for any tax and/or custom fees.
We are happy to accept return any unopened product within 30 calendar days from the date of purchase. Customer will be responsible for the shipping cost for return/exchange except in the case of defective or wrongly shipped products. Only regular priced items are eligible for returns.
If you would like to return a product, please contact us at firstname.lastname@example.org with your order number and reason for return/exchange. Once we have received the returned products and verify that it is whole and unopened, we will issue the refund in form of a FREAN BEAUTY gift certificate.